Privacy Policy

Your Privacy
Visit Hershey & Harrisburg recognizes and respects the importance of your privacy. The following information will assure guests of Visit Hershey & Harrisburg (VHH) policies to maintain ethical and legal standards regarding site visitation practices and gathering information.

We may use your address to help diagnose problems with our server. We may also use cookies to collect certain information based upon user behavior/patterns while visiting the hersheyharrisburg.org site or interacting with our advertisements, sometimes across multiple devices. This information may include the Uniform Resource Locator (URL) that you just came from (whether this URL is on the site or not), which URL you next go to (whether this URL is on the site or not), what browser you are using, and your IP address (which provides` general location data). Certain features of the web site may only be available through the use of such tools. We may share this information with our service providers to monitor how effective our advertisements are at inspiring you to visit the Hershey Harrisburg Region.

This site contains links to other sites. Visit Hershey & Harrisburg is not responsible for the content, privacy, accuracy, and practices of any linkable web sites.

Registration Information
Visit Hershey & Harrisburg’s request information forms ask for name, mailing address, phone number, and email address. Visitors supplying this information are voluntarily providing details to assist VHH in processing print information requests and enewsletter requests. This contact information is only used by the VHH and will not be shared or sold to any other business or organization.

Introduction
Visit Hershey & Harrisburg (VHH) is the official non-profit partnership-based Destination Marketing Organization serving Dauphin and Perry Counties in Pennsylvania. Visit Hershey & Harrisburg is responsible for developing and executing comprehensive sales, marketing, and communication programs to compete for leisure, business, group, and sporting event travel market segments among leading and national destinations.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes VHH’s policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Data Protection Officer
Visit Hershey Harrisburg is located in Harrisburg, Pennsylvania, in the United States. VHH has appointed an internal data protection officer for you to contact if you have any questions or concerns about our personal data policies or practices. The VHH’s data protection officer’s name and contact information are as follows:

Name: Heather Novack
Address: 3211 N Front Street, Harrisburg, PA 17110
Phone: 717-231.2982
Email: info@hersheyharrisburg.org

Consumer Privacy Information

How we collect and use (process) your personal information
VHH collects personal information about its consumers. With a few exceptions, this information is limited to the kinds of information like: first name, last name, home address, email, and phone number. We use this information to provide customers with goods and services, including e-newsletters and the like. VHH only collects data we see as necessary from our customers. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of VHH services.

Personal information you give to us:

A. Publications

VHH offers content for our consumers. VHH consumers may receive newsletters by email, after a Consumer profile is created with us which involves providing VHH with at least your first name and last name, zip code, and email address. Consumers requesting printed travel guides will also be asked to add their mailing address, so a guide can be mailed. VHH does not share this information with any third party other than to mail out a guide. The request record is stored in our CRM, where the data is kept on an Edge Hosting managed server that is EU-U.S. Privacy Shield Framework certified (matches the same standards as European data centers) and/or securely stored by our email service provider in a data storage and processing location in a US-based data center.

Consumers may manage their VHH email newsletter subscriptions by subscribing or unsubscribing at any time in a link at the bottom of the email or by contacting us directly. If you have any difficulties managing your email or other communication preferences with VHH, please contact us at info@hersheyharrisburg.org

B. User Generated Content, Photo Contests, and Crowdriff

VHH may use CrowdRiff software in connection with the operation of the websites. Any use of a VHH website is subject to the CrowdRiff privacy policy, which is available here, (https://crowdriff.com/privacy/) and incorporated by reference into this Privacy Policy.

By using this third-party service, CrowdRiff, you agree to share your content and certain information such as your name, social media user name (or “handle”), and photos and/or video featuring your likeness or the likeness of consenting parties with VHH.

If you use our Services, you consent to this Privacy Policy and CrowdRiff’s terms and conditions for sharing user-generated content.

C. Your correspondence with VHH for Consumers

If you correspond with us by email, the postal service, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry. As always, if you wish to have VHH “erase” your personal information or otherwise refrain from communicating with you, please contact us at info@hersheyharrisburg.org.

D. Purposes for processing your data for Consumers

As explained above, VHH processes your data to provide you with the goods or services you have requested, including partnership services, events, publications and other content, and training. We use this information to refine our goods and services to better tailor them to your needs and to communicate with you about other services VHH offers that may assist you in visiting our region or reaching visitors.

E. Facilitating Trails & Experiences Mobile Applications

Visit Hershey & Harrisburg may work with Third Party developers to facilitate mobile applications for our Trails & Experiences Programs. Users provide an email address and/or phone number to sign up. This is for the purpose of administering support and/or managing check-ins. All information collected and shared with VHH is subject to this Privacy Policy and the Privacy Policies of the Third Parties.

VHH works or has worked with the following application providers:
1. Visit Widget Privacy Policy (Brew Barons Beer Trail & Seasonal Bonus Tours)
2. Bandwango Privacy Policy (Murals & More – A Walk of Art, Chocolate & More Sweet Treat Trail)

Use of the visithersheyharrisburg.org website for Consumers
As is true of most other websites, VHH’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the VHH website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. The VHH’s website also uses cookies.

Cookies and web beacons

Cookies are pieces of data that a Web site transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking.

The Site uses cookies and Web beacons to provide enhanced functionality on the site (e.g., user ID and password prompts) and aggregate traffic data (e.g., what pages are the most popular). These cookies may be delivered in a first-party or third-party context. VHH may also use cookies and web beacons in association with e-mails delivered by VHH. Our Site also captures limited information (user-agent, HTTP referrer, last URL requested by the user, client-side and server-side clickstream) about visits to our Site; we may use this information to analyze general traffic patterns and to perform routine system maintenance. Web beacons may also be used to determine travel preferences when browsing online. A third party service we currently use assigns a unique identifier (a random, unique string of characters) to the user. These tags do not collect an individual's name, user name, email address or physical address, but we may store and associate a hashed email address or a mobile device ID with the tag data that is collected. Through these identifiers, information about what the user does on our website is collected. This third party may engage in cross-device data collection and targeting, when the relevant data is collected to build segments.

You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.

Additionally, VHH’s site contains links to other sites. Please be aware that we are not responsible for information collection processes on these sites and cannot control how the information is used. We suggest reviewing the privacy policies on any external linked sites.

This website also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using the VHH website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

When and how we share information with others for Consumers
For consumers, the VHH website uses interfaces with social media sites such as Facebook, Instagram, and others. If you choose to "like" or share information from the VHH website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.

Transferring personal data from the EU to the US

VHH endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with VHH and the practices described in this Privacy Notice. VHH also minimizes the risk to your rights and freedoms by not collecting or storing sensitive information about you.

Data subject rights

This Privacy Notice is intended to provide you with information about what personal data VHH collects about you and how it is used. If you have any questions, please contact us at info@hersheyharrisburg.org.

If you wish to confirm that VHH is processing your personal data, or to have access to the personal data VHH may have about you, please contact us at info@hersheyharrisburg.org.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside VHH might have received the data from the VHH; what the source of the information was (if you didn’t provide it directly to VHH); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by VHH if it is inaccurate. You may request that VHH erase that data or cease processing it, subject to certain exceptions. You may also request that VHH cease using your data for direct marketing purposes.

Reasonable access to your personal data will be provided at no cost to VHH partners and others upon request made to VHH at info@hersheyharrisburg.org. If access cannot be provided within a reasonable time frame, VHH will provide you with a date when the information will be provided. If for some reason access is denied, VHH will provide an explanation as to why access has been denied.

Security of your information

To help protect the privacy of data and personally identifiable information you transmit through use of this Site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.

Data storage and retention

Your personal data is stored by VHH on the servers of the cloud-based database management services VHH engages, located in the United States. VHH retains data for the duration of the customer’s or partner’s business relationship with VHH. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact VHH’s data protection officer at info@hersheyharrisburg.org.

Changes and updates to the Privacy Notice

By using this Site, you agree to the terms and conditions contained in this Privacy Notice and Conditions of Use and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use this Site or any VHH benefits or services. You agree that any dispute over privacy or the terms contained in this Privacy Notice and Conditions of Use, or any other agreement we have with you, will be governed by the laws of the Commonwealth of Pennsylvania. You also agree to arbitrate such disputes in Pennsylvania, and to abide by any limitation on damages contained in any agreement we may have with you.

As our organization, partnership and benefits change from time to time, this Privacy Notice and Conditions of Use is expected to change as well. We reserve the right to amend the Privacy Notice and Conditions of Use at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice and Conditions of Use at this Site. The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this Site.

Questions, concerns or complaints

Please contact VHH data protection officer:

Name: Heather Novack
Address: 3211 N Front Street, Harrisburg, PA 17110
Phone: 717-231.2982
Email: info@hersheyharrisburg.org

Lead Distribution Policy for Convention, Event, Travel, and Tour Planners

Visit Hershey & Harrisburg (VHH) team members in Sales (Meetings & Conventions, Group Tour, International markets), and Business Development (Sports & Events market) positions share Convention/Event/Travel/Tour Planners (“Client”) leads with hotels, venues, and service vendors based on Clients’ specific needs and requests. These needs and expectations are communicated by clients to VHH staff via in-person and/or digital meetings and communications throughout the year. VHH does not engage in the practice of sending “blind leads.” VHH is committed to connecting the appropriate hotels, venues, and service providers to Clients considering the Hershey Harrisburg Region for events, meetings, and travel.

Clients have the choice to receive or not receive direct communication from the recipient or recipients of VHH leads. Prior to leads being shared, Clients are made aware that they may elect to not receive direct communications from the recipient or recipients of VHH leads. This is opt-out notice is communicated via email and/or in-person communications from the Client’s VHH Sales or Business Development representative. These opt-out notices will be added to client notes and will remain in the opt-out category until the client expressly indicates a reversal of intentions.

Partner Privacy Information

How we collect and use (process) your personal information
VHH collects personal information about its partners. With a few exceptions, this information is limited to the kinds of information that can be found on a business card: first name, last name, job title, employer name, work and/or home address, work and/or home email, and phone number. We use this information to provide partners with goods and services, including partnership services, e-newsletters, training, and the like. VHH only collects data we see as necessary from our partners. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of VHH services.

Personal information you give to us:
1. Partnership

When you become an VHH partner, we collect information about you including (but not limited to) your name, your employer’s name, your work address (including your country location), and your email address. We may also collect your personal email address, a personal mailing address, and a mobile phone number. Partners may edit their profile at any time to change, add, or remove personal information.

Live events and web conferences

VHH hosts events throughout the year for our partners. These include in-person meetings, phone conference calls, and road trips (collectively “events”). If you register for one of our events and you are a partner, we will access the information in your partner account to provide you with information and services associated with the event.

We may keep a record of your participation in VHH events as an attendee. It is used to help VHH understand our partners’ needs and interests to better tailor our products and services to meet your needs.

Publications

VHH offers content for our partners. VHH partners may receive newsletters by email, after a Partner profile is created with us which involves providing VHH with at least your first name and last name, zip code, and email address. VHH does not share this information with any third party other than to mail out a guide. The request record is stored in our CRM, where the data is kept on an Edge Hosting managed server that is EU-U.S. Privacy Shield Framework certified (matches the same standards as European data centers).

Partners may manage their VHH email newsletter subscriptions by unsubscribing at any time in a link at the bottom of the email or by contacting us directly. If you have any difficulties managing your email or other communication preferences with VHH, please contact us at info@hersheyharrisburg.org

D. Directory for Partners

VHH makes partner information available through the VHH Travel Guide, Meeting & Convention Planner, and Group Tour Planner. Partners are invited to opt-in to having their information shared in these publications.

E. Your correspondence with VHH for Partners

F. Purposes for processing your data for Partners

G. Payment card information for Partners

You may choose to pay your partnership to VHH using a payment card. Typically, payment card information is provided directly by users, via the VHH website, into the PCI -compliant payment processing service to which VHH subscribes, and VHH does not, itself, process or store the card information. Occasionally, partners ask a designated VHH employee to, on their behalf, enter payment card information into the PCI-compliant payment processing service to which VHH subscribes. We strongly encourage you not to submit this information by email. When a VHH employee receives payment card information from customers or partners by email, fax, phone, or mail, it is entered as instructed and then deleted or destroyed.

Use of the visithersheyharrisburg.org website for Partners

As is true of most other websites, VHH’s website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the VHH website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. The VHH’s website also uses cookies.

Cookies and web beacons

When and how we share information with others for Partners
We process your personal information for partnership administration, to deliver partner benefits to you, and to inform you of VHH-related events, content, and other benefits or opportunities associated with your VHH partnership. VHH may also use this information to help VHH understand our partners’ needs and interests to better tailor our products and services to meet your needs.

Information about your VHH partnership are maintained in association with your profile account. The personal information VHH collects from you is stored in one or more databases hosted by third parties located in the United States. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. On occasion, VHH engages third parties to email information to you in the form of e-newsletters.

For partners, the VHH website uses interfaces with social media sites such as Facebook, Instagram, and others. If you choose to "like" or share information from the VHH website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.

Transferring personal data from the EU to the US

Data subject rights

If you wish to confirm that VHH is processing your personal data, or to have access to the personal data VHH may have about you, please contact us at info@hersheyharrisburg.org.

Security of your information

Data storage and retention

Changes and updates to the Privacy Notice

Questions, concerns or complaints

Please contact VHH data protection officer:

Name: Heather Novack
Address: 3211 N Front Street, Harrisburg, PA 17110
Phone: 717-231-2982
Email: info@hersheyharrisburg.org

Privacy Policy

Consumer Privacy Information

Lead Distribution Policy for Convention, Event, Travel, and Tour Planners

Partner Privacy Information

E-newsletter Signup

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